Pelco Calipsa - EU Cluster: Alarm Processing – Incident details


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All systems operational

EU Cluster: Alarm Processing

Resolved
Operational
Started about 1 year agoLasted about 3 hours

Affected

Calipsa Alarm Processing

Degraded performance from 9:22 PM to 10:00 PM, Operational from 10:00 PM to 10:18 PM, Degraded performance from 10:18 PM to 12:14 AM

Updates
  • Resolved
    Resolved

    We just experienced an issue that has affected the Calipsa system. Services have since resumed to normal.

    Between the time of 22:13 UTC and 22:31 UTC on 27/04/24, you may have some alarms that took longer to process, timed out or potentially may have gone unprocessed by Calipsa AI.

    If you are still experiencing any issues, please reach out to us via the email address below. Our sincerest apologies for the inconvenience this caused.


    If you want to speak to someone about this issue, please contact support@calipsa.io.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We are currently investigating this incident.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    We are currently investigating this incident.