Pelco Calipsa - [US Cluster] 'Cannot read properties of undefined' Error when logging in – Incident details


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All systems operational

[US Cluster] 'Cannot read properties of undefined' Error when logging in

Resolved
Partial outage
Started 8 months agoLasted about 1 hour

Affected

Calipsa Website

Partial outage from 2:33 PM to 3:33 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    Root of the issue is detected, working on a fix

  • Update
    Update

    We are currently investigating this incident. Issue limited to logging into https://m.us-01.calipsa.io/ No alarm processing issues detected

  • Investigating
    Investigating
    We are currently investigating this incident.