Pelco Calipsa - Alarms currently not able to be viewed within the Calipsa platform – Incident details


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Calipsa Alarm Processing experiencing degraded performance

Alarms currently not able to be viewed within the Calipsa platform

Resolved
Operational
Started about 1 year agoLasted about 2 hours

Affected

Calipsa Website

Partial outage from 8:59 AM to 9:23 AM, Degraded performance from 9:23 AM to 11:15 AM, Operational from 11:15 AM to 11:28 AM

Calipsa Alarm Processing

Operational from 8:59 AM to 9:23 AM, Degraded performance from 9:23 AM to 11:11 AM, Operational from 11:11 AM to 11:28 AM

Updates
  • Resolved
    Resolved

    This issue has now been resolved.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We are continuing to work on a fix for this incident. The alarm page within the Calipsa platform is currently back online. However, you may see some alarms with a higher processing time than usual.

  • Investigating
    Investigating

    We are currently investigating this incident and will provide updates as they become available. Alarm processing is currently unaffected.