Pelco Calipsa - [EU Cluster] Issue Yesterday Evening With Alarm Processing – Incident details


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Calipsa Alarm Processing experiencing degraded performance

[EU Cluster] Issue Yesterday Evening With Alarm Processing

Resolved
Operational
Started about 2 months agoLasted less than a minute

Affected

Calipsa Alarm Processing

Operational from 5:20 PM to 5:20 PM

Updates
  • Resolved
    Resolved

    Yesterday evening (5/5/2025) Calipsa underwent an incident that affected the EU Cluster

    • Start: 18:20 GMT+1

    • Finish: 18:45 GMT+1

    • What happened: The exact origin of the issue is still under investigation, seems to be related to the alarm saving mechanisms.

      • In parallel, the status page was not updated due to human error.

    • Affected services: Partial outage of alarm processing, some alarms during that period may have gone unprocessed, all integrations

    We will continue our internal investigation and consequently implement the necessary measures to prevent it from happening again.

    Apologies to the inconveniences caused to your service.